• Customer Service Training

About this Training

  • This training is designed to teach the foundational aspects for service agents in a customer-centered environment.
  • This training is 3 days long and is in person at the CPLC Engagement Center inside Desert Sky Mall 
  • The competencies have a heavy concentration on the interpersonal skills (soft skills) necessary to provide consistent, quality customer service.
  • Students will have the opportunity to learn how to tailor a resume for a customer service agent position and how to succeed in a job interview. 
  • This is an excellent opportunity to prepare to work remotely as many customer service agent jobs have changed to remote in response to the pandemic.
  • Customer service agent positions currently open with ADP, Peckham and American Family Insurance. Hear from them directly during training.
  • CPLC certificate of completion after course is completed.

Class schedule 

2023 Class

June 14th - 16th from 10 AM - 2 PM

Registration will open soon!

Training Requirements

·    Minimum age 18

·    Must have high school diploma or GED

·    Computer proficiency

·    No previous experience required

 ·   Resume submission is highly encouraged

Hear from former students!

Frequently Asked Questions

What will I learn in this class?

The Customer Service Training teaches the fundamentals of working as a customer service agent, including a heavy concentration on the interpersonal skills (soft skills) needed to provide consistent and quality customer service.

Do I have to attend every class?

The Customer Service Training assumes an interactive approach in its structure and delivery, which requires engaged participation from all students. Attendance is essential to student success thus regular attendance is expected and mandatory.  

Will I get a job after?

This training does not guarantee employment as a Customer Service Representative. However, recruiter from various center will present and students will have the opportunity to ask questions and apply. 

Will I get a certificate?

Yes, you will receive a certificate of completion for the class.