Customer Service Agent Training

About this training

This training is designed to teach the foundational aspects for service agents in a customer-centered environment.
This training is 6 days long and currently only offered online (via Zoom)
The competencies have a heavy concentration on the interpersonal skills (soft skills) necessary to provide consistent, quality customer service.
Students will have the opportunity to learn how to tailor a resume for a customer service agent position and how to succeed in a job interview.
This training will include preparation and testing for the Arizona Career Readiness Credential -Professional Skills. As a job seeker, earning the credential shows that you possess applicable skills that employers value most.
This is an excellent opportunity to prepare to work remotely as many customer service agent jobs have changed to remote in response to the pandemic.
Customer service agent positions currently open with Synchrony, PSCU, Cyracom, and Cenlar with starting wages of $14.00-16.38/hr plus full benefits.

Class schedule

August Class

August 2 - 10, 2021

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September Class

September 13 - 21, 2021

Registration will open closer to date. Stay tuned!

October Class

October 4 - 12, 2021

Registration will open closer to date. Stay tuned!

Training Requirements

· Minimum age 18

· Must have high school diploma or GED

· Must have a desktop computer or laptop to access training

· Computer proficiency

· No previous experience required

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Hear from former students!

"I felt like I had a team with me, helping me, and it was so welcoming to me. I feel that everyone was totally prepared to go out into the workforce."

Gail, graduate of Customer Service Agent Training

"It [Customer Service Agent Training] gave me that confidence I needed to show that my experience has been helpful on the job. By coming to class it allowed me to express the things I've learned, as well as look at scenarios we saw of things I've hadn't seen before but now I know how it can help me in my work experience."

Joyce, graduate of Customer Service Agent Training

Frequently Asked Questions

What will I learn in this class?

The Customer Service Agent Training teaches the fundamentals of working as a customer service agent, including a heavy concentration on the interpersonal skills (soft skills) needed to provide consistent and quality customer service.

Do I have to attend every class?

The Customer Service Agent Training assumes an interactive approach in its structure and delivery, which requires engaged participation from all students. Attendance is essential to student success thus regular attendance is expected and mandatory.

Will I get a job after?

This training does not guarantee employment as a Customer Service Agent. However, recruiter from various center will present and students will have the opportunity to ask questions and apply.

Will I get a certificate?

Yes, you will receive a certificate of completion for the class. Aside from a certificate of completion, this training also prepares you for the Arizona Career Readiness – Professional Skills Assessment. If passed, you will obtain the Arizona Career Readiness – Professional Skills Credential.