• Customer Service Agent Training

About this training

  • This training is designed to teach the foundational aspects for service agents in a customer-centered environment.
  • This training is 6 days long and currently only offered online (via Zoom)
  • The competencies have a heavy concentration on the interpersonal skills (soft skills) necessary to provide consistent, quality customer service.
  • Students will have the opportunity to learn how to tailor a resume for a customer service agent position and how to succeed in a job interview. 
  • This training will include preparation and testing for the Arizona Career Readiness Credential -Professional Skills. As a job seeker, earning the credential shows that you possess applicable skills that employers value most.
  • This is an excellent opportunity to prepare to work remotely as many customer service agent jobs have changed to remote in response to the pandemic.
  • Customer service agent positions currently open with Synchrony, PSCU, Cyracom, and Cenlar with starting wages of $14.00-16.38/hr plus full benefits.

Upcoming class schedule 

June Class 

June 7th - 15th (excluding weekends), 10am - 4pm

Location: ONLINE

Click here to register. 

Training Requirements

·  Minimum age 18

·  Must have high school diploma or GED

·  Must have a desktop computer or laptop to       access training

·  Computer proficiency

·  No previous experience required 

Register here

Hear from past students!

Frequently Asked Questions

What will I learn in this class?

The fundamentals of working as a customer service agent

How often does the class meet? Do I have to attend every class?

The class meets Monday - Friday, then on Monday - Tuesday of the following week from 10am - 4pm. The class is 7 days long.

Yes, attendance of every day of class is mandatory. If you're unable to attend a class, please contact the training instructor immediately. 

Will I get a job after?

This training will prepare you for future employment by providing assistance with resume and cover letter development, interview prep, and by facilitating opportunities to meet with insurance professionals who are looking to fill available positions. 

Will I get a certificate?

Yes, after completing all components of the course, you will receive a certificate of completion, including the Arizona Career Readiness Credential (ACRC)